When Saudi Post (SPL), the largest logistics provider in the region, sought to enhance their customer-facing functions, they partnered with Labiba.ai to bring innovation to the forefront. The result? Maha, a sophisticated virtual assistant that handles over 10 million shipments a year, providing seamless, round-the-clock service across multiple platforms.

Maha’s capabilities are tailored to the unique needs of SPL’s vast customer base. She enables quick and efficient shipment tracking, delivery scheduling, cost calculations, and, crucially, national address extraction, which is vital to ensuring accuracy in SPL’s logistics operations. This feature has streamlined processes and significantly enhanced the overall customer experience, setting a new standard in logistics excellence.

Available on WhatsApp, SPL’s website, and by voice through SPL’s mobile app, Maha’s reach continues to grow. With Labiba’s advanced AI technology driving her evolution, she is expanding the number of services offered and the channels she supports, all while increasing her impact on the SPL customer journey.

Together, SPL and Labiba.ai have redefined what’s possible in logistics, leveraging AI to deliver top-tier performance and solidifying Maha’s position as one of Saudi Arabia’s top virtual employees. This partnership stands as a testament to Labiba’s commitment to delivering intelligent, adaptable, and impactful AI solutions for enterprise clients.