Customer 360
In today's data-driven world, successful organizations leverage data to enhance customer experiences, provide relevant services, and drive sales.
Labiba’s Customer360 consolidates data from multiple sources, including AI-driven conversation analysis, to create a unified profile for each customer. This provides deep insights into their behaviors, preferences, and interactions.
With Customer360, you can deliver personalized experiences, boost customer satisfaction, and drive business growth by truly understanding your customers.
Key Features
Unified Customer Profiles
- Aggregate data from natural, unstructured conversations and turn it into structured profiles.
- Consolidate information from various sources, including CRM, social media, and transaction history, into a single, comprehensive profile.
Behavioral Insights
- Collect data from interactions across different channels, utilizing customer identification across all touchpoints.
- Identify patterns and trends to better understand customer needs and preferences.
Segmentation and Targeting
- Segment your customer base using traits that matter to your business, such as demographics, behaviors, and purchase history. Tailor the
segmentation to meet your specific business requirements. - Target specific customer groups with tailored marketing campaigns and offers.
Real-Time Data Integration
- Integrate with real-time data sources to keep customer profiles up-to-date.
- Ensure your team always has access to the latest information for informed decision-making.
Predictive Analytics
- Use data from the Customer360 module as the foundation for predictive analytics.
- Anticipate customer needs and behaviors to proactively address issues and opportunities.
Personalization
- Leverage the comprehensive data in Customer360 to deliver highly personalized experiences.
- Enhance customer engagement by tailoring interactions to individual preferences and behaviors.
Data Privacy and Security
- Leverage the comprehensive data in Customer360 to deliver highly personalized experiences.
- Enhance customer engagement by tailoring interactions to individual preferences and behaviors.
“Transform your conversations into
data, and transform your data into deep
insights and personalized experiences
that enhance customer satisfaction and
drive business growth."
Benefits
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Enhanced Customer Understanding
Gain a deep, holistic understanding of each customer, enabling you to meet their needs more effectively.
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Improved Personalization
Deliver highly personalized experiences that resonate with customers and drive engagement.
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Increased Customer Satisfaction
Anticipate and address customer needs proactively, resulting in higher satisfaction and loyalty.
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Informed Decision-Making
Access up-to-date, comprehensive customer data to make informed business decisions.
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Efficient Marketing
Target specific customer segments with tailored campaigns, improving marketing efficiency and effectiveness.
Use Cases
Personalized Marketing
Create targeted marketing campaigns based on detailed customer profiles to increase conversion rates.
Customer Support
Provide support teams (human and virtual agents) with comprehensive customer information to resolve issues quickly and effectively.
Sales Optimization
Equip sales teams with detailed insights into customer preferences and behaviors to improve sales strategies.
Product Development
Use customer insights to guide product development and innovation, ensuring offerings meet customer needs.
Customer Retention
Identify at-risk customers and implement strategies to retain them by addressing their specific concerns and preferences.
Experience the power of a 360-degree view of your customers and transform the way you interact with them.
- Design your own customer parameters so your CRM can reflect what is important for your business.
- Automatically collect customers’ data from conversations.
- Show relevant customer information to bots and human agents allowing them to fully understand the customer's history and requirements and consequently speak with relevance for better efficiency and customer service quality.
- Use the data you collected to create customer segments with which you can create outgoing campaigns, notifications or product alerts.
- In-depth analytics and reporting.
Enhance customer service with
our AI Platform
AI Platform
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Livechat
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Chatbots & Virtual Agents
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Outbound
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Conversational IVR
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Customer360
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Omnichannel
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Knowledge Bank
Dive Deeper with Our Related Articles
Interested in understanding the full view of your customer? Check out our related articles on Customer 360:
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Integrating AI and Machine Learning to Enhance Customer Experience
Voice interfaces allow users to communicate in a way that is more natural and intuitive compared to typing or tapping. Speaking is often faster and easier, reducing friction in the user experience.
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