At Labiba, we are at the forefront of pioneering AI-driven robotic solutions that shape the future of customer engagement and operational effectiveness. While we have been involved in numerous projects, we present three notable examples with ADNOC, Sharjah Tourism and Commerce Department, and DMCC to illustrate our capabilities. These robotic solutions are not just about what they represent today; they offer a glimpse into a future where AI-powered robots with human-like mobility and cognitive abilities redefine service delivery. With these innovations, we are exploring the potential of AI minds housed within mobile robotic bodies, setting new standards for the future of intelligent automation across industries.

1. ADNOC: A Receptionist Robot for Enhanced Visitor Management 

Our collaboration with ADNOC focused on creating a receptionist robot for their main building, designed to perform the same functions as a human receptionist. This robot verifies visitors, registers their details, and guides them to their meeting locations. To accomplish this, the robot employs:

• Face Biometrics: Identifies visitors via facial recognition, ensuring seamless and secure access.
• OCR and MRZ Scanning: When needed, it requests ID verification and matches it to the visitor's face.
• NLP and Multilingual Support: The robot converses in both English and Arabic, understanding and responding to visitor inquiries naturally.
• Voice and Gesture Interactions: Engages with visitors through handshakes, waving, and even escorting them with indoor navigation.

This technology not only improves visitor experience but also optimizes ADNOC’s security and reception operations.

2. Sharjah Tourism and Commerce Department: Multilingual Tourism Guide Robot

In partnership with SCTDA, Labiba created a sophisticated robot to provide information and assistance to tourists in multiple languages: Arabic, English, German, Russian, and Chinese. This robot offers comprehensive information on local attractions, events, and amenities, making it a crucial touchpoint for tourists. Key features include:

• Multilingual NLP and Conversation Flow: Customizable conversation paths that allow tourists to get information in their preferred language.
• Human Detection and Gesture Recognition: Adds a human-like feel to the interaction, enhancing user engagement.
• Dynamic Content Display: Plays relevant content such as promotional videos and destination highlights during idle times.

By integrating these elements, the robot ensures visitors receive informative and welcoming experiences in Sharjah, reinforcing the city’s reputation as a top tourist destination.

3. Dubai Multi Commodities Centre (DMCC): A Versatile IT Help Desk and Receptionist Robot

For DMCC, we developed a multi-functional robot stationed at their reception area, equipped with features designed to streamline visitor and employee services. In addition to facial recognition for secure access, this robot serves as an IT help desk for DMCC employees. Key functionalities include:

• IT Support: Assists employees with tasks like submitting IT tickets, resetting passwords, and troubleshooting hardware issues.
• Voice and Video Calls: Facilitates communication with IT staff and other departments.
• Interactive Navigation: Offers guidance to various areas within DMCC, enhancing the visitor experience.

This versatile robot not only improves DMCC’s internal support capabilities but also reinforces their commitment to innovative and efficient service delivery.

Labiba’s commitment to innovation in robotics continues to bring value across sectors, transforming how businesses interact with customers and employees alike. Our advanced AI capabilities, including natural language processing, biometric recognition, and conversational interfaces, set new standards for customer experience and operational excellence.