Careers

    Position Overview:

The Project Manager is responsible for planning, coordinating, and overseeing client projects from initiation to closure, ensuring on-time delivery and alignment with client objectives. The role involves managing resources, mitigating risks, and facilitating communication between clients and internal teams to achieve successful project outcomes.

Key Responsibilities:

• Project Planning and Initiation:

 - Define project scope, objectives, deliverables, and timelines in collaboration with clients and internal stakeholders.

 - Develop detailed project plans, including milestones, tasks, resource allocation, and risk management strategies.

 - Conduct project kickoff meetings to align stakeholders on goals and expectations.




• Resource and Task Management:

 - Coordinate with internal teams, including Product Development, Customer Success, and Support, to ensure adequate resource allocation.

 - Monitor resource utilization and adjust assignments to optimize efficiency and meet deadlines.

 - Track task progress to ensure timely completion and address potential delays.




• Risk Management and Issue Resolution:

 - Identify potential project risks and develop mitigation plans to address them proactively.

 - Resolve project issues promptly, escalating critical concerns to senior management as needed.

 - Maintain a risk log to document risks, resolutions, and outcomes.




• Client Communication and Stakeholder Engagement:

 - Serve as the primary point of contact for clients during the project lifecycle, providing regular updates and progress reports.

 - Facilitate milestone reviews with clients to ensure alignment and address concerns.

 - Manage scope changes by obtaining client approval and updating project plans accordingly.




• Performance Tracking and Reporting:

 - Monitor project performance against KPIs, such as on-time delivery and client satisfaction.

 - Generate detailed project status reports for internal and client review.

 - Conduct post-project evaluations to analyze outcomes and identify areas for improvement.




• Project Closure and Handover:

 - Ensure all deliverables are completed, tested, and approved by the client.

 - Prepare a project closure report summarizing outcomes, lessons learned, and client feedback.

 - Facilitate a smooth handover to Customer Success and Support for ongoing client management.




 Qualifications:

• Bachelor’s degree in Business, Project Management, or a related field.
• 3+ years of experience in project management, preferably in technology or SaaS environments.
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Excellent communication and interpersonal skills to manage client relationships effectively.
• Proficiency in project management methodologies (e.g., Agile, Waterfall).
• PMP, PRINCE2, or a similar certification is a plus.