Careers

Position Overview:

The Account Executive is responsible for designing, building, and configuring chatbots using the company’s platform and managing account setups for client projects. This role ensures that each chatbot is customized to meet client requirements and is fully operational for project launch. The Account Executive collaborates closely with the Project Manager, Customer Success Manager, and Support teams to deliver high-quality solutions.

Key Responsibilities:

• Chatbot Development and Configuration:

 - Build and configure chatbots using the company’s platform, ensuring alignment with client requirements and objectives.

 - Design conversational flows, NLP intents, and response structures to create seamless user interactions.

 - Test chatbot functionality to ensure accuracy, usability, and alignment with defined use cases.




• Account Setup and Customization:

 - Set up client accounts on the platform, including user roles, permissions, integrations, and other configurations.

 - Customize platform settings and chatbot features to suit client-specific needs and objectives.

 - Ensure all integrations (e.g., WhatsApp, CRM, APIs) are properly configured and tested.




• Project Implementation Support:

 - Collaborate with the Project Manager to understand project scope, timelines, and deliverables.

 - Participate in client onboarding sessions to gather requirements and demonstrate platform capabilities.

 - Ensure timely delivery of chatbot setups and account configurations as per project timelines.




• Testing and Quality Assurance:

 - Conduct thorough testing of chatbots and platform configurations to identify and resolve bugs or inconsistencies.

 - Perform user acceptance testing (UAT) with clients to validate chatbot functionality and account readiness.

 - Document test results and implement necessary adjustments based on client feedback.




• Client Collaboration and Training:

 - Work directly with clients to gather feedback on chatbot performance and make improvements.

 - Provide training sessions for clients on how to use the platform to manage their chatbot and account settings.

 - Create and share user guides or documentation tailored to client needs.




• Continuous Improvement:

 - Stay updated on platform features and enhancements to incorporate the latest functionalities into client projects.

 - Provide feedback to Product Development on potential improvements or feature requests based on client experiences.

 - Analyze chatbot performance metrics post-implementation to suggest optimizations for future projects.

 Qualifications:

• Bachelor’s degree in Computer Science, Business, Industrial Engineering or a related field.
• Strong willingness to learn technical skills, including chatbot configuration and conversational design.
• Good problem-solving and analytical thinking abilities.
• Basic understanding of technology concepts and enthusiasm for working in a SaaS environment.
• Strong communication skills, both written and verbal.
• Familiarity with chatbots, APIs, or SaaS platforms is a bonus but not required.
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