Livechat
Our LiveChat platform is designed to enhance both customer satisfaction and agent productivity through a seamless, omnichannel interface that ensures every interaction is meaningful and personalized.
Here's what makes our LiveChat solution stand out:
Text, Voice & Video
Customers vary with their preference, and your solution should support that. Communicate across a channel that is securely established between you and your customers no matter where they are.
One Interface for All Your Digital Channels
Customers today want the freedom to interact with you on any channel. Your website, your app, your social media pages are the new touch points for your brand. Being present to timely serve your customers on all the channels is the first step in building a great experience for them.
Labiba provides you with an omni-channel experience, meaning that not only can customers contact you on all channels, but also the system recognizes the customer if they change the channel, allowing you to have meaningful personalized conversation with the customer because the previous interactions on all channels are connected to the same customer.
AI Capabilities
AI transforms customer support, equipped with capabilities like Natural Language Understanding for frontline assistance, vision AI for biometric authentication, sentiment analysis to guide agents, and predictive analytics for anticipating customer needs.
Language Understanding
Semantic Search
Machine Translation
Voice
Segmentation
Sentiment Analysis
Content Summarization
Vision
Intent Prediction
Copilot
Semantic Knowledge Base
Having a knowledge base system can accelerate agent onboarding, guarantee consistent answers and lower transfer rates. Our semantic knowledge base is available right on the agents screen and automatically searches the most relevant answers based on the user’s question, boosting agents’ efficiency, speed and accuracy.
Co-browse Together
Does your customer need help in filling up a form or performing a function on your site? Provide a helping hand with our co-browsing features where you can see their screen and guide them step by step into the solution just as if you are sitting next to them.
Actionable Reporting
Our reporting is not just a set of KPIs and charts, the insights you need are those who help you take action towards achieving your goals, from our operational live dashboard that helps you take immediate actions on your ongoing chats to our comprehensive performance reporting screens, each item is optimized to provide you with actionable data and recommendations.
Superb Agent Experience
We understand that the agent is your core user, and a great experience for the agent reflects on their service quality and consequently the happiness of your customers. Be it the agents' collaboration tools, knowledge access, AI assistants, actions or customer info, Our agent workspace is designed to empower and delight the agent so you get the best performance.
Enhance customer service with
our AI Platform
AI Platform
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Livechat
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Chatbots & Virtual Agents
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Outbound
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Conversational IVR
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Customer360
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Omnichannel
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Knowledge Bank