In today's fast-paced digital world, traditional onboarding processes are being replaced by more efficient and user-friendly solutions. Digital onboarding, powered by Vision AI, is one of the most innovative tools businesses, particularly banks, can adopt to streamline the process of verifying and onboarding customers. At Labiba, we’ve successfully implemented this technology for multiple banks, including Bank of Jordan, Capital Bank, Al Rasheed Bank, Zain Cash and other financial institutions, helping them transform the way they onboard new customers.

What is Digital Onboarding?

Digital onboarding refers to the process of remotely verifying and enrolling customers into a service or platform without the need for them to visit a physical branch. Instead of manually verifying documents and identity in person, businesses can now rely on Vision AI to verify identities quickly, accurately, and securely through digital channels.

For customers, this means they can open a new account or start using a service from the comfort of their homes, saving time and eliminating the need for in-person visits. For banks and other institutions, digital onboarding removes the friction in the customer acquisition process, allowing them to onboard new clients faster and with greater convenience.

Vision AI in Action: How It Works

At Labiba, we’ve developed powerful Vision AI capabilities that bring unmatched efficiency and security to digital onboarding. Our solution includes:

• ID Verification: The user is prompted to take a picture of their government-issued ID. Vision AI reads the text, extracts important information, and captures the ID photo. This ensures accurate data entry and prevents errors typically associated with manual processes.
• Face Matching: The user is then asked to open their device’s camera to capture their face. Vision AI compares the ID photo with the live image of the user to verify that they are indeed the same person.
• Liveness Detection: To add an additional layer of security, liveness detection is employed. This verifies that the person in front of the camera is real and not a static image or pre-recorded video. This crucial step helps prevent fraud and ensures a secure onboarding process.

Multi-Channel Support for Greater Convenience

One of the key advantages of our Vision AI solution is its multi-channel capability. Customers can complete the onboarding process through various platforms, including websites, mobile apps, and even messaging apps like WhatsApp.

A notable example is our collaboration with Capital Bank, where we implemented a WhatsApp onboarding process. This allowed customers to easily verify their identity and open accounts directly through the messaging platform, providing a seamless and familiar experience. The flexibility of multi-channel support makes it easier for businesses to meet customers where they are, further reducing friction in the onboarding process.

Benefits of Digital Onboarding for Banks and Institutions

Implementing digital onboarding offers numerous advantages for banks and other institutions, including:

• Increased Efficiency: Customers can be onboarded faster, reducing the time it takes to complete the verification process.
• Improved Security: Vision AI’s face matching and liveness detection features provide a robust defense against fraud, ensuring that the person being onboarded is who they claim to be.
• Enhanced Customer Experience: By eliminating the need for in-person visits, banks can provide a more convenient, frictionless experience, increasing customer satisfaction.
• Cost Savings: Automating the onboarding process reduces the need for manual labor and paperwork, cutting operational costs for businesses.

Transforming Onboarding in the Financial Sector

At Labiba, we are proud to be at the forefront of digital onboarding technology, helping banks like Bank of Jordan, Capital Bank, and Al Rasheed Bank streamline their customer verification processes. By leveraging Vision AI, these institutions are able to deliver a faster, safer, and more convenient onboarding experience, ensuring they stay ahead in an increasingly digital market.