At Labiba, we believe that the future of customer service lies in creating seamless, intuitive experiences through advanced AI technology. We’ve recently taken a major step in transforming the way people book flights with the launch of our Conversational Voice Agent for Royal Jordanian Airlines' new smartphone application.

This groundbreaking voice agent makes the flight booking process more natural and effortless than ever before, utilizing conversational AI to collect key booking information and search for flights that meet the customer’s exact criteria.

A More Natural Way to Book Flights

Gone are the days of clunky, step-by-step forms and complicated menus. With Royal Jordanian’s voice agent, powered by Labiba’s AI technology, customers can now book their flights through a simple and natural conversation. The voice agent guides users through the booking process, gathering essential details such as:

- Number of passengers

- Class preference

- Origin and destination

- Travel dates

All of this is done through voice, making the interaction feel more human-like and fluid.

Seamless Integration with Backend Systems

What makes this solution truly powerful is the seamless integration between the voice agent and Royal Jordanian’s backend systems. As the customer provides their booking details, the voice agent collects these parameters and searches for available flights in real time, providing options that match the customer’s preferences.

This integration ensures that the entire process, from conversation to booking, is efficient and accurate. Customers receive instant results based on their criteria, reducing the time and effort typically associated with booking flights online.

Why This Matters

With this innovation, Royal Jordanian is providing its customers with a next-level booking experience that is intuitive, time-saving, and more personalized. The voice agent's ability to handle the entire process through natural conversation significantly improves the user experience, making travel planning easier and more enjoyable.

At Labiba, we are proud to be leading the way in creating intelligent solutions that meet the evolving needs of both businesses and their customers. This project with Royal Jordanian is a prime example of how conversational AI can transform customer interactions, making everyday tasks—like booking a flight—feel effortless.